Returns & International Shipping

• PLEASE REVIEW PURCHASES CAREFULLY AS WE DO NOT REFUND IF YOU HAVE CHANGED YOUR MIND OR CHOSEN AN INCORRECT PRODUCT, IN THESE CASES WE ARE HAPPY TO EXCHANGE.

 

• EXCHANGES MAY BE CLAIMED AS STORE CREDIT IF A SUITABLE EXCHANGE IS NOT AVAILABLE.

 

• CLEARANCE ITEMS ARE NON RETURNABLE & ARE FINAL SALES.
  
  
• WE ABIDE BY THE ''CONSUMER GUARANTEES ACT'' AND IF THE ITEM IS FAULTY WE WILL REPAIR OR EXCHANGE.

 

• REFUNDS WILL NOT BE GIVEN IF ITEMS HAVE BEEN USED OR TAGS HAVE BEEN REMOVED.

 

• PLEASE CONTACT US WITHIN 5 DAYS OF ITEM DELIVERY RETURN YOUR ITEM/S WITHIN 14 DAYS OF DELIVERY. WE RECOMMEND USING A COURIER SERVICE TO RETURN YOUR ITEM/S. 
  
  
• IT IS THE PURCHASERS RESPONSIBILITY TO COVER THE RETURN POSTAGE CHARGES & THE PRICE OF POSTAGE FOR ANY ECHANGED ITEMS.

 

• EXCHAGED ITEM OR STORE CREDIT WILL NOT BE RELEASED UNTIL THE RETURN HAS ARRIVED IN STORE AND BEEN INSPECTED.
  
  

INTERNATIONAL SHIPPING:
​WE ARE ABLE TO SHIP OUTSIDE NZ (SOME ITEMS WE CANNOT) BUT IT IS BEST TO EMAIL US FIRST WITH THE ITEM YOU ARE WANTING FOR US TO CONFIRM AVAILABILITY.

PLEASE EMAIL:
INFO@BLACKHAWKLTD.CO.NZ